faulty meter readings

on the 4th of march 2015 i have contacted the customer centre for the outstanding settlement amount of the account. and of which i have settled. i then made an agreement that i would submit my meter readings telephonic. the problem started when i submitted June's readings the figures were not corresponding with the previous ones i spoke to Precious who said she will log a call so that a technician will be sent to come check the meter and my ref number was *** and no technician was sent . on the 3rd of July 2015 i called again and spoke to Lesego who said they were aware of the matter and that it will be attended.my July statement shows that my account is R10,280,00 outstanding. now we have received a final demand notice for the outstanding amount.<br> <br>