Faulty City of Tshwane Conlog prepaid meters

Every month its something faulty that leaves me without electricity for 3 to 5 days. I received a new Conlog prepaid meter from Tshwane in June and every month its a new issue. The prepaid meter is faulty and today its officially dead due to load shedding and the power surge. 5 month old meter and its dead. The technician took 24 hrs to arrive, check the street pole connection and concluded that "the fault is on the consumer side". How does he knownwhen he didjt evenngrt in the yard to check the actual meter box?

The back office then called me at 5pm to confirm if my electricity works. Couldnt they have called to tell me the technician is on his way so i can excuse myself fromnwork to let him in? Or atleast have the technician call me to say he is at the property to gain access.

Now they paid for an unresolved call out fee. This is consumer abuse. Im tired of being in the dark due to their misaligned processes. Its like the left hand doesnt know what the right hand is doing.

Ibamnyired