Fair Service Delivery by City of tshwane

I am currently been disconnected by the City of Tshwane since the 6th of December till today, reason been is that they indicated that they discovered ******* connection at my property in Kirkney which I just recently moved in, I then went to the office on Monday the 10th of December 2018, where I was assisted by Kabelo from Tramshed office and he was so surprised saying that according to the system there is nothing wrong with my account and the connection is not *******, he then escalated the matter to the supervisor Linda Dlamini at Centurion Office, even today I have not received any assistance regarding the re-connection of the electricity. it is really not fair because for the past 6 days I had no electricity and my perishable goods such as meat I had to through them away as they were rotten and smelling in my house. am honestly not happy with the service from City of Tshwane. pleas assist on how can I get the electricity back and reimbur*****t of all my December groceries. am so sad