FAILURE IN ATTENDING THE PROBLEM: REF184/4

On 2016-04-03 midnight my electricity went dead. on 2016-04-04 at about 08:00 I called an lodged a complaint after which a Ref 184/4 was allocated to me and I was further informed that the turnaround time is 8 to 10 hours from receipt of the complaint. At about 11:00 the electricity was on but the plugs could not work only the lights. At about 16 people from City of Tshwane came and switched off the electricity said they will send a technician the same day to fix the problem. At about 19:00 i enquired and i was informed that the matter has been allocated to a technician and he will come before 22:00. however, no one came until 22:00. on 2016-04-05 at about 08:00 i enquired and was informed that the matter was dispatched to Mr Tugwane on 2016-04-04 at 16:00, I enquired again at about 13:00 and the same story/excuse was used. At 18:21 i called again and i received the same story about Mr Tugwane. but the client said if not problem is not fixed by 20:00 i should call again. indeed at 20:15 i called as advised but this time i was told that it is late and the technician will come the following day. I have two kids who are attending school and i just my groceries which need fridge.