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ella E

1 reviews | Active since Jul 2016

19 Jul 2016, 10:23

ERRONEOUS, FALLACIOUS, DISSATISFACTORY, UNACCEPTABLE - CUSTOMER CARE - CITY OF TSWANE

<p>Once again NOTHING HAS BEEN DONE!!!! How is it possible to report an urgent matter (over a month now) and NOBODY takes it seriously!! After the phone calls and emails, I once again spoke to Abel, who is a “supervisor” on the 14/7, he gave me a new ref 435/14, he promised to phone me back, and not e-mail them, to attend to it. Then to Ntombela on the 15/7, who also escalated it again. I phoned again this morning, spoke to Thabiso, who just put me back to the switchboard. Then to Louise, who said she will put me through to her supervisor, but also just put me back on hold, to the switchboard!!!!!!! ANd then... surprise, surprise... after 1hour30mins the phone was cut!!!!! WOW!!!!!!</p> <p>I really have never experienced an ERRONEOUS, FALLACIOUS, DISSATISFACTORY, UNACCEPTABLE service, than the City of TSHWANE in my entire life!!!!!!!!!!</p>

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