Electricity prepaid meter saga with Tshwane municipality

I paid for an electricity prepaid meter in December 2018 and was told that it will be installed in 3 months. I've been going back and forth via email with customer service and still don't have the electricity prepaid meter. I did also make a phone call around May and was told that my meter was not even allocated. On the 16th of August I received an email that the matter has been escalated to the relevant people. Its the 1st of September 2019, 9 months later and still don't have my already paid for electricity prepaid meter