Electricity Bill overstated

Dear HelloPeter, I've received my electricity bill for the period 18/08/2015 - 16/09/2015 and it is five times our normal usage. It is based on an estimate and is clearly not correct, since we haven't used more than our usual electricity load. I've queried it on City of Tshwane's website portal but no response in a week's time. If we don't pay then our electricity we will probably be cut off - really sad situation which means we are constantly out of pocket. Is there any way City of Tshwane can review these electricity statements?<br> <br> The account is under JJ Pieterse and I'm the tenant. We really would like a response from someone on this as it is really frustrating that we are over billed for no apparent reason.<br> <br> Looking forward to hear from you soon!