Double Billimg

After I were forced to move to Smart Meter Pre-paid. I am still billed by the Tshwane AND I have to pay the pre-paid amounts to the Smart Meter people. <br> Both institutions ignore communication and calls to their call centres. This boils down to double billing and the amount runs over R20,000 to date.<br> Smart Meter has already in the past cut my electricity when I did not pay. One of the people at their call centre had to investigate and give me feedback. After 3 months I am still waiting for the feedback and during this time my electricity was cut without prior notice.<br> I have been paying my bills to the municipality via debit order for the last 29 years without problems. The electricity usage is also billed on their account and they do not react on my calls to their call centre.<br> What stand one to do in this case? <br> I wonder if I will ever get the refund and will interest also be calculated and refunded? <br> After more than 4 mounts sitting with this problem, the frustration level is HIGH. Must I first burn a bus before somebody reacts and sort out the problem?<br>