Disappointed in City Of Tshwane municipality

would like to express my disappointment with city of Tshwane municipality (Electricity department). I came back from work to find out that I don’t have electricity, I called city of Tshwane and I was told they will send a technician. The technicians came, they checked then told me that my electricity was disconnected mind you, I was not given even a notice, not even once, nothing was left for me to know that my electricity was disconnected and for which reason, none. I called city of Tshwane and I was told no one knows why my electricity was cut off as my account is up to date and they said they will escalate the matter.

My concern is that, this is not the first time I suffer in the hands of city of Tshwane’s negligence. In 2021 the same thing happened where my food got damaged. 11 June 2024 the same thing happened, again today 4 Nov 2024 my electricity is disconnected again for no reason. This is too much for me, I don’t know why should I suffer because of someone’s negligence. I have a child who is struggling to sleep when it’s hot, I have to go to work the following day, how can I work if I didn’t sleep well. I really need answers, why are they doing this and who should take responsibility/accountability of this negligence