Disappointed

I am so sick of city of tshwane first thing number *** it's a disaster on Wednesday after load shading my electricity went off I tried calling the number I couldn't get through same as the sms on Thursday I did same calling I could not at least at night the sms went through so I received confirmation which is1316 . Then on Friday I was hoping that they are coming to restore my electricity nothing I phone on Friday instead of the call being answered I was waisting my airtime listing to Christmas songs I could go through. Today finally someone did pick up my call I was told that they are coming to fix it before 10 at night but still no is here I don't know what to do or say because clearly I am treated like a person who doesn't pay electricity meanwhile i do pay my bills every month