Despicable traumatic non service

Extremely tramatising experience with the centurion "customer Don't care" offices! i went in to change account to my name for new ownership. i was told to bring ID & title deed registration documents, after standing in a queue for 35 minutes. i drove back the next day with docs. I was again told that I need the transfer attorneys registration docs. Went back & came back, joined que. Rude lady at counter 9 finally said it's done, i will receive monthly bill. 2 days later I tried to load prepaid, & trouble started! 2 different Bank Apps says system nt available contact SP. I phoned Cust care, not available, 3 tries 30 mins apart, no show. After hours, boom! Power off! Called next morning, afternoon & evening, no answer. That was Friday, weekend, ha ha, no emergency service available!!! Monday no answer to phone calls in the morning, late afternoon, after listening to voice recordings for 15 mins an idiot answers & said it will be sorted by his email to vending department, Ha! Tuesday morning go through to a person and said email sent to vending. Finally got to purchase Prepaid on Bank App. Punched in token numbers, Ha ha! No power! 5days No power! Called 15mins on recorded message before someone said i now need a reset code for the Prepaid meter reader!!! She will escalate to maintenance! Luckily I grew up knowing how to burn firewood to cook & heat up water for bath & tea. Dispcable South African municipal services!