CustomerCare non-existent

<p>I received a Final LOD from Tshwane delivered to my house at the beginning of July. I have been trying non stop to contact them by phone and e-mail to sort out the account because I don't know how they calculated the amount. The phones just ring or stay engaged and my e-mails remain unanswered. Today they sent someone to cut off my pre-paid electricity, but the account in dispute is my rates and taxes. There is no complaint line listed on their website. I am a single working mother and can't afford to take time off work to sort out an issue that can be resolved by mail or phone. I am really appalled by the lack of interest in resolving customer queries. Is there any other channel I could follow to receive assistance from the municipality regarding my account query? </p>