Customer Service from the contact center is from the pits of hell!!!

Let me just start by saying that Tshwane is the ABSOLUTE worst people that I have ever come across .. to be honest with the *********** PEOPLE use have working there I don’t know how the place has come to survive this long. Whenever you phone the one hand does NOT know nothing about what the other hand is doing and it is so frustrating to keep calling and hearing “we are currently experiencing high call volumes” for 10 hours before someone answers the phone and tell you “I don’t know” and “I can’t explain what is happening”, may I then just ask WHAT THE HELL THOSE PEOPLE ARE THERE FOR?

Our electricity was of for a whole year due to an error that Tshwane made on their side!! A WHOLE DAMN YEAR!! I complained about that and NOTHING was done about the situation until FINALLY we decided to rather go to the offices and a white lady by the name of Maritha helped us and everything was sorted out!

Just to come find in April of this year the lights AGAIN was SWITCHED OFF, why? For an error Tshwane made on their side, why? *********** PEOPLE working there!! Very fast and without hesitation Tshwane was there to come disconnect the lights. My cousin went to the offices and was given a lot off USELESS EXCUSES about “no, what type of washing machine do you have” an “no, your geyser is leaking” an “I don’t know” and “I can’t explain” things that DOESN’T even makes sense. But, nevertheless I went back on the 16/04/2019 to the offices and again Maritha was there to assist us as always SOMEONE DOING HER JOB she corrected everything that should have been corrected and sent a request for reconnection BEFORE 12:00pm and we waited the whole day and nothing happen. We tried to call Tshwane again spoke to yet again few *********** PEOPLE that kept on telling me about an error that has ALREADY been fixed and I was told that it’s the end of the story it’s not going to be reconnected – (oh and mind you this was a TEAM LEADER OR SUPERVISOR that I requested for)

Fine the Easter holiday came we were away from home and when we came back the lights was still off. My mother then went in to the offices AGAIN on the 23/04/2019 to find out WHAT THE HELL the damn problem is and she AGAIN got hold of Maritha who AGAIN sent through a request for reconnection, we AGAIN called the call centre to AGAIN HEAR how this was escalated to the technicians who works 24/7 so we don’t have to worry and AGAIN we sat up as if we don’t have 8-5 jobs in the morning cause oh no we are robots mos unlike some people that can just pick up the phone an say “I don’t know” an “I can’t explain” obviously if I had a job like that I WOULDN’T have minded to sit up the WHOLE NIGHT and WAIT for the second Easter to come!!!!

Then to make it worst is WE HAVE TO STILL CLOSE OFFICES AND COMPANIES FOR A WHOLE DAY TO GO STAND IN LINE AND VOTE FOR A USELESS GOVERNMENT THAT ONLY EMPLOYEES PEOPLE THAT TELLS YOU “OH I DON’T KNOW” AND “OH I CANT EXPLAIN”

Whatever “playing job” thing you have going on their better needs to be sorted out VERY FAST cause use are playing with people’s life’s! I think one day if I have to be in danger and call the centre all I would hear is “we are currently experiencing high call volumes, please tell the ******s to be patient and wait or please tell the house to just burn on this section” and finally when someone answers and I’m busy dying I will hear “oh I don’t know” and “oh I can’t explain”

I don’t even have the words to start explaining how UNHAPPY I am with the services from Tshwane. After this has now been escalated to the techs more then once i get home at 6pm just to STILL find the lights off!!! I am so tired of spending endless damn hours on the phone with this people!! The grammer in the email i got back from the complaint i send hoooo laaawd lets not even go there that made me think trice before replying cause i knew if i had to reply i will have to start all this drama from the beginning!!! Theres not even a signature to show who rep**** to my email NADA!!

You are the worst people to work with, THE WORST like if i can get a plane and write it in the sky i would SERIOUSLY make it that special for you just so you cam see how USELESS use really are!!!

I am soo ****ed right now i dont even want to call again cause i feel sorry for the poor soul that will answer that call!!! The pther wodst thing is when u call the custormer care department they are so lost that i dunno how they get to work everyday!!!