Customer Care non-existant

<p>All I want is a copy of my account emailed to me because the postal service is forever on strike. You phone in and hold on for 20 minutes only to have the phone on the other side picked up and then put down, or just get cut off - this happens time and time again. The complaints numbers don't work... There's just NO ONE to talk to let alone complain to. VERRRRY frustrating.....</p>