COMPLAINT

Good day

Ref: 91/25

Called logged 25/03/18 Sunday morning before 8am. No electricity since 24/03/18 Saturday evening. Seems as if the cables outside by the light pole have been *******ly tampered with.

I was advised that it would take 8-10 hours for technician to assist. It has now been 63 hours and counting without electricity. Meat has defrosted and had to be disposed of.

I've contacted the call center numerous times. Called again 26/03/18 at about 4pm, Was advised by George that My call was closed. Due to the entire Eersterust having a power failure yesterday. Although my call was logged before that and followed up again after it was restored.

This is unacceptable. Payments are expected on time but this is the service we receive.

Please have this attended to ASAP!!