Complaint

I would like to report that 5 months ago a water meter started leaking and was reported to Rosslyn Municipality.I also reported few times on their App that seems to be not working.I was given a reference number and told that I will be assisted with immediate effect.Nothing happened for months and then decided to go to Soshanguve block F to re report the matter.The feedback received from them was that the call was closed reason being that the guy who was allocated for that service reported that he came and the problem was resolved.The lady assisted again to re open the case and I was told that someone will be at my house the same day but again nothing happened.I have a video of the leak that is flowing through the whole street and the meter box is about to burst.Im at the moment confused and wondering where a person must get help if people from the municipality cannot assist.Im even thinking of outsourcing by getting a plumber to come and assist because this is not a life one can wish to leave while there's people getting paid to do their work.Im really unhappy,i then decided to call two of the numbers that are on the e-Tshwane app but there was no response.Kindly assist regarding this affecting matter. Thanking you in advance