Compensation for wasted food

Hi

I am very dissatisfied with the service I received from Tshwane electric department, My name is Ernest Moremedi and i am staying in Mamelodi 160 Moretele view segwagwa street. My Electricity went out or got finished on Thursday morning and i went to buy a rechrge voucher the same morning, but when I tried to recharge I couldn't. I then called Tshwane the same day around 2pm and logged a query which they gave me a reference number 498/25. The call center people told me that my query will be solved by Thursday but nothing happened, I then called again and they said my query is escalated around 6pm. To cut a long story short today is Saturday which is three days later my query is still not attended, I therefore lost all my food in the fridge which I will like to be compensated for. I think its only fair that Tshwane pays for this damages thats the least they can do, I am very determined to make sure that my request is fulfilled because I tried to be a good citizen by not taking law into myself by not doing any ******* activities and follow the law by reporting to the relevant department.