*********** clueless non-value adding employees

For some strange reasons for years I am subject to having to deal with lazy, ***********, arrogant and plain useless bunch of agents and technicians who are only going to work for the payday, year in year out when i call customer centre for something a technician can fixed miraculously if it's not the agent failing to capture the incident correctly it's the technician failing to do their job, when I do follow ups it is story after story excuses, after excuse even now I have no lights since Friday still now when I call it is another story from the call center as well as dispatch, none of these people use even common sense and consider the financial implications in having to throw away spoiled food, they just don't care. The supervisor are equally *********** with an attitude if I am unfortunate to deal with them provided the agent manage to get one. Writing to customer care is useless you get an automated response and no action that is why at 13:22 the electricity issue is still not sorted. Pity one have to select a star for people who should be send home and hire those who wants to work.