City of Tshwane Prepaid Electricity

Logged a service ticket with City of Tshwane (Call reference 702/11) on the for a prepaid electricity meter , displaying Error 33

Called multiple times only to be told the matter has been "Escalated". Seven day later, after making inquiry for the umpteenth time, I was told Dispatch has not assigned a technician to my ticket. Poor service from City of Tshwane Municipality :-(

Who can help in resolving this issue? :-( Poor Service.