City of Tshwane Power Failure Complaint

I am extremely disappointed for the poor service offered to us after logging a call on 29/04/2021 due to a power failure in my house, which is situated in Pretoria East and falls under the Cullinan/Rayton Municipality Region.

When I called their customers care helpline on 29/04/2021, I was informed that the estimated time of arrival to attend to the power failure that was reported was 4 to 8 hours, however; this estimated time of arrival was not met by the assigned technician, even after the technician was issued with a job card. I did not even receive any correspondence communication after reporting the power failure and had to continuously nag by calling the customer care help line everytime the estimated time of arrival was not met.

I am very disappointed by the level of service that was offered to us as a paying client and South African citizen. The manner in which this call was handled is highly unacceptable and the level of service is very poor.

I will continue to raise this complaint to with my legal representative and other ombudsman services, so that my fellow citizens can be provided with the high quality service that they deserve. Today it's the 1st of May 2021 and the power failure has not been resolved yet. We had to throw away some of the food that was stored in the fridge, which resulted in wasteful expenditure and I cannot recover the time lost when I was supposed to be working and generating income for my kids and family.

It feels as if the Municipality or customer service does not care or even take their jobs seriously, because none of the consultants call the client after reporting a power failure to update the client on the status of the report.

I even wrote several emails to complain about their poor service, but I recieved an automated reply which was also not helpful. Someone will have to be held accountable, because it seems as if there are no consequences or any warnings that are issued to the service provider when complaints are logged.

I really hope that this review will not go unrecognised and that these issues will be raised to improve the quality of lives of South African citizens.