City of Tshwane Poor service

On the 14th June 2019, Tshwane replaced meter boxes on my street. Since then I cannot recharge my prepaid. I called on the 18th June 2019 and have called many times since and I have yet to receive a response from them. Now, today, 23rd June 2019, I have no electricity. I cannot recharge and all I get from Tshwane Municipality call centers is that they havr escalated the matter. This is ridiculous. How does it take almost a week to sort out this.