City of Tshwane pathetic service delivery

@ city of Tshwane - your service is actually shocking and pathetic, I have been experiencing an on going problem with my electricity where by everything we purchase 60% is been deducted I made contact to ur call centre spoke to a consultant who advise we have two separate accounts how I’m am not sure as we thought this was sorted, I was further advise we owe R900 something. I advise the lady we have already paid 600something just a week back she said the money was paid into the wrong account Nd she will request for a transfer then we pay the difference this will be be sorted and will no longer be billed the 60% she sent an email with a ref number to confirm. We went to the municipality to pay instead we paid the entire amount, later we purchased electricity worth R1000 and R600 went off which is the 60% deducted I tried getting assistance from your contact centre in no vain as all of a sudden no one had a proper explanation for me instead I was put on hold for more than 20min waiting for a supervisor who was said is working from home line disconnected. We are in a mist of a pandemic and honestly money doesn’t fall from the tree