City Of Tshwane not fixing water issue at Olievenhoutbosch

They don't take complains very seriously, we don't have water in Olievenhoutbosch Ext 36, since Monday and they are aware of the problem, they keep saying water will be back by a certain time but when the time comes still nothing. Now we not even sure if they are working on the problem because the deadlines they keep giving on their twitter account keep passing and still no water. In these times of Corona how can you expect people to wash their hands thoroughly if they don't have water?