City of Tshwane: No service

I phoned City of Tshwane to report my malfunctioning electricity meter. A consultant answered after I had been on hold for an hour and a half. However, he told me that one of his colleagues had passed away (trying to elicit sympathy for not being able to do his job?) and no one was available (not a single person??). Apparently he was also not logged onto his system - how is a consultant whose job it is to answer the phone, not connected to a system? Then he indicated that he was putting me through to someone who was logged onto the system and that this would not be a long wait. However, I was on hold for another 30 minutes. At that time I just decided to terminate the call. Being on hold for two and a half hours is just absolutely ridiculous. So frustrating that one has no choice regarding service providers in these instances. A little bit of competition might ensure better customer service. Two and a half hours of my life that I will never get back.