City of Tshwane municipality offers the worst services every to its residences

On the 27th of October we logged a call with COT for an electrical fault at our unit, two weeks later we still haven't had anyone from Tshwane coming over to attend to the fault every time I contact the call center to follow up on the call I'm provided with a new reference number as if I'm logging a new fault. I fail to understand how is it that two weeks on COT has not attended to the fault and keep providing new reference numbers as if its a new issue every day.