City of Tshwane Municipality does not care for its paying account holders

We have had no response from Tshwane since Sunday, 28 February when we lost power due to a faulty feeder pole that melted down. This affects two homes in our suburb. We reported it and have a reference below but no response. We have tried all their available channels but to no avail:

Your reference for the power failure at SS REDELINGHUYS 73 JOCELYN ROAD is 483 of 28/01/2024 and an artisan has been allocated to our case

We keep reporting it EVERY day. Today, we get a new reference which means we are no again at the back of the queue!

We have loyally paid our electricity account for 18 years and this is the service we get!

WHERE IS OUR ARTISAN??