CITY OF TSHWANE IS OVERBILLING ME WITH MY NEIGHBOURS ACCOUNT

GOODDAY, MY NAME IS NOMSA, ACCOUNT NO: ***. ON THE 17 SEPTEMBER, I WENT TO ISIVIKO BUILDING WHERE I WAS TOLD TO BE ASSISTED BY A LADY NAMED SEIPATI, WHO WORKS AT THE 15TH FLOOR. UNFORTUNATELY, SHE WAS NOT ON DUTY. ON THE 1OTH NOVEMBER I WENT BACK AGAIN WHERE I WAS REFERRED TO EMILY WHO WORKS AT THE 17TH FLOOR. THE LADY WAS SO RUDE AND ***********. SHE SENT AN EMAIL TO THE ACCOUNTS DEPARTMENT WHERE SHE SAID THE ACCOUNT WILL BE PUT ON HOLD FOR 3 MONTHS. SURPRISELY WHEN I WAS UPDATING MY METER READINGS FOR FEFRUARY 2022, MY WATER BILLING IS STILL AMOUNT TO R118,000 NOW ITS ON R120,000 WHICH HAS NO RECORD OF WHERE THE MONEY COMES FROM AND THE WORSE PART THE SAME LADY NAMED EMILY SAID THAT THEY ARE BILLING ME WITH MY NEIGHBOURS METER. AND THAT MY OWN METER WAS NOT REGISTERED THEY JUST REGISTERED IT NOW IN FEBRUARY USING MY NEIGHBOURS BILLING TO MY ACCOUNT. LAST WEEK , ON THE 23 RD FEBRUARY I WENT TO KARENPARK OFFICES WHERE I WAS ASSISTED BY KATLEGO MAAKE, WHO COULDNT EVEN EXPLAINED WHY CITY OF TSHWANE IS OVERBILLING ME WITH MY NEIGHBOURS ACCOUNT. I FEEL THE DEPARTEMNT HAS FAILED ME SEVERAL TIMES AND I CANNOT JUST PAY THIS SUM OF MONEY WHERE ELSE THEY NEVER EVEN COME AND TAKE METER READINGS INSTEAD I HAVE TO LOGIN AND SEND MY METER READINGS EACH AND EVERY MONTH. I HAVE NO LAWN OR LEAKAGE IN MY YARD BUT THEY SAY I USE 4000 OF WATER EACH MONTH, SOMETIMES IT EVEN GETS HIGHER THEN THAT AMOUNT. IM HIGHLY DISAPPOINTED WITH ALL THE SERVICES I GOT BECAUSE NONE OF THE PEOPLE WERE ABLE TO EXPLAIN AND RECTIFY THEIR WRONGDOING. I AM AWARE THAT PEOPLE WHO OWE ME , BRIBE SOME MEMEBERS IN THE WATER DEPARTMEMNT TO ERASE THEIR OUTSTANDING BILLS AND PUT THEM TO ANOTHER PERSON'S ACCOUNT BECAUSE THEY CAN'T PAY. WHICH IS *****. PLEASE HELLO PETER KINDLIY ASSIST ME WITH THIS MATTER URGENTLY. NOW THEY ARE THREATHING TO CLOSE THE WATER WITHOUT EXPLAINING TO ME WHY ARE THEY BILLING ME SO MUCH MONEY.