City of Tshwane is cruel 😢 💔

They are worst office administration in the world, in January this year, the city of tshwane was busy switching off lights for people who owed electricity for huge amounts of money. They had hired this other outsourced company which used to send us email.and threaten us. So l went straight to Tshwane office to make ana arrest for my account payment even thought I was no owing that much money but l wanted to afford the repayments. When l was there at their offoce l was.advised to do arrangements.for only one account which is for my rates and taxes but the other account was still okay according to them. Then l did as advertised. Surprisingly recently l went to buy electricity and every time l buy, l would be debited or charged a certain amout of money saying it's a debt from Tshwane, at that time l am still paying for the arrangement that l have made already and meaning now l am being debited twice. I tried to phone to understand what was going on but people whom were trying to assist me seemed to be not understanding what was happening on my account as well. And so l have since left it like that. Everytime l buy prepaid electricity l get charged for a certain percentage of money, saying its a debt. They last time l bought R200 prepaid electricity l got charged R120😪😪😪