City of Tshwane employees just useless and not helpful at all.

City of Tshwane is not looking after its people sies. I reported a fault on Monday 30th December 2019 for a faulty smart meter. After 33 minutes of holding consultant answered. She gave a reference number and later that day I went to their office I was turn back, and three days later no one came to fix. Called again to hold for 30 minutes. I was told the matter was escalated. Yesterday 04th January called again ask to speak to the supervisor by the name of Khutso still nothing happed. Useless people. Today 05th January the cities bakkie drove passed my home. I followed the bakkie, guess where he was going "Tarven to buy booze" I asked him to come and help. He told me he does not have my Job card and demanded to see a receipt of electricity. I told him I buy my electricity via my bank account, he told me he cannot help. He went back to the Tarven.