City of Tshwane ( Electricity )💡

Subject: Urgent Complaint – Electricity Disconnection Not Resolved After Bill Payment

I am writing to formally lodge a complaint regarding the disconnection of electricity at my premises, which occurred on Thursday, 12 June at 11:00 AM. Despite the fact that the outstanding bill was paid on the same day, the electricity supply has not yet been restored.

It has now been six days (as of 18 June), and we are still waiting for your team to come out and reconnect the electricity. This extended delay is unacceptable and has caused significant inconvenience and distress to our household.

We have made every effort to comply with your requirements by settling the account promptly. Therefore, we request immediate action to restore our electricity and an explanation for the delay.