city of tshwane and poor service delivery

<p>i calledtshwane today and asked how our rent came up to the amount it did even though we have been paying rent without receiving our monthly statement and the answer i got was that the system skipped billing me for two months and all of a sudden expect us to pay what ever they say we owe in one month when in actual fact it is their fault for not sending out invoices.if reading were done manually like the consultant said then how does a system skip billing me because the readings they take are supposed to be entered in the system manually and the system created an invoice with the readings that they have taken manually and automatically send the invoices out</p> <p> </p> <p>Another isssue is i have more two years now since i have payed for my prepaid electricity meter and till today no one has called us or informed us of the delay in installing our meter instead i have been calling non stop to hear what the problem is but no one has given me a concrete answer.What makes me angry is that they were quick to accept our money and when i called today they told me prepaid meters are finished but they were installing then close to where i live.</p> <p>All i am saying is since they can deliver for the services that we have pre-paid for then they must refund us our money hassle free</p>