City of Tshwane accounts *****

Suddenly both accounts for City of Tshwane have multiple account holders with different addresses and ridiculous amounts charged. After phoning Tshwane customer care and holding 3 times for 43, 23 and 45 minutes only to be cut off I don't think I'll be getting anywhere. This is ***** because without power (when Eskom and the municipality can provide it) is vital, but now we sit with other people's debt and no recourse because Tshwane (non-) customer care is nowhere to be found. Complaints logged on the website is just that... it's all show...nothing happens.