Call centre/process ***********/inefficient

Second day in a row that the water is cut off in the afternoon until the next morning. No shower after the heatwave in GP. I called the call center on the hour every hour only to get the run around. not one straight answer. Still waiting for feedback Sir. They are working at the reservoir Sir. They are working at 103 Marinus str Sir. The only left now Sir.<br> Now I ask myself how difficult can it be ? Surely the plumber can first off identify the problem within an hour. Secondly make an estimate on how long it will take. Thirdly inform the call center.<br> Then no one have to uhm and aaah and lie to the client paying the bills. <br> And I am pretty sure they are so used to lying it has become second nature. Instead of putting a basic process into place. Hallo, are there any one in management at City of Tswane with some basic business principles ?