Cable Theft

Mamelodi branch....complaining from Nellmapius ext 2 5056 Hlompho street it's been 2 weeks since they stole our cable but we had not yet received any help from them I mean they've ask for affidavit and we gave them, they came and checked if we did not breatch lights and we did not they wanted proof to check when last did we buy electricity we showed them.so last week they came and they said they don't have material they will come back and they never did,today still they came they said they are going to fetch material and cable yet never came back,can we please be considered