Billing and Call Centre

I read my meters and load the readings on the Tshwane website every month. This is to counter the overcharging that occurs when they read the water and estimate the electricity usage for months on end. <br> <br> After loading the readings on the website last month they again did not use the readings and overestimated the electricity. I called the accounts department and insisted that they adjust the account to the correct amount.<br> <br> I paid the correct amount and today the contractor arrived to cut my electricity. According to their records I paid R642.99 to little on an account of R4643.59. The cost of the disconnection is R721.05. How do I make these people accountable for their actions? I have an elderly person connected to an oxygen machine that cannot afford for the electricity to be disconnected for any period of time.<br> <br> After holding the line for extended periods the call centre answers the call but keeps quiet and then cuts me off. This happened 3 times and I gave it up as a bad job.<br> <br> Tshwane the best city to live in, I think not.