Bad Service from Tshwane Municipality In centurion- Electricity Department

I am an employee of a company called Investmech in Lyttelton Centurion and we experienced a power failure on the 10th of April 2018, which I lodged query at the Tshwane Municipality which I was given a reference number: 81/10 where I followed up after 12pm , where I was told the technicians came out to see and found out that our phase is missing and went back to find it to resolve the issue, it will be on by late the same night. To my surprise when I came in this morning on the 11th April 2018 the power was still off, I called again around 6:23 am where I was told the job card was given to a Mashudu Nekwevha and nothing happened, the consultant told me that she is escalating the query again to the electricity dept which to my surprise again around 2pm today when I made a follow up, the job card was cancelled while we still don't have power in the office, I was then told to open a new query which the reference now is 539/11 and given an email ********** to send my complaint to, we are a business and this is costing us since we using the generator everyday since yesterday, buying petrol after every 3 hours. Can I please get help to get this matter since it is so urgent, we loosing client due to this, our lines are off, network too, we cannot communicate with the clients. Also note that our neighbours do have power so the problem its only us.