Bad Service from City of Tswhane Municipality

I phoned the call center to report electricity failure in my house, after 24 hours I called again to make a followup and to check the status of my call. The call center consultant failed to give me a proper explanation as to why my call has not been attended to instead they just put the phone aside and carry on with their conversations. As I write this report its been three days now since I reported the electricity fault with no assistance from Municipality as a result of this I could loose a tenant which will have a negetive impact on my finances. This are some of the struggles we come across due to irresponsible employees as well as poor management.