Bad service for reporting a faulty meter box

I reported that i have a faulty meter box and i am unable to refill electricity. I have been experiencing bad service from city of Tshwane municipality i have been without electricity from yesterday for the past 22 hours and have reported the matter through the call centre till now i am waiting for assistance. In the month of October i experienced the same problem and was only assisted after 7 working days. All the meat and food in the refrigirator amounting to R1500 were spoiled and when i went to lodge a claim with City of Tshwane municipality i was told to bring proof of purchase for every food that i claimed spoiled which i did not have as i did not anticipate that i will have a problem with City of Tshwane munipality which will be solved 7 days later. Today i am having the same problem with meat and food in the refrigerator n dont know if when spoiled who will replace them for me as i do not have the receipt of this ones. I did not anticipate that my problem with this faulty meter box will reccur within the short period of time. City of Tshwane municipality is rendering extremely bad bad bad service to its loyal residence. Please help i need assistance with this faulty meter box as of yesterday. Everytime i report with their call centre im given a ref number but the problem remain unsolved for unacceptable period of time. My ref no is 631-6. Assist please.