Bad service ever

Hello Peter.... We need your help only few houses in our block does not have electricity I dis log a call during the day around 12:35 was told that the technician will come and attend the issue... Mind you till now when I call now at 23:14 the lady who answered the call with an attitude told me that their technicians are not working at night they will attend the issue tomorrow... No wonder why people are stilling electricity is because of this nonsense, cause we're being kind calling them still they take that advantage. I have the reference number and I phoned them before 15:20 they told me that Mr AR Ramara is coming to fix the issue till now that Mr whatever didn't come.