bad service and useless staff

In June 2015 our electricity was cut off because our neighbors prepaid meter got burned as a result we ended up not having electricity, it took Tshwane almost 2months to come to our house until we contacted Daily Sun who helped us, the problem is we managed to get electricity but our neighbors decided to bypass their meter again as a result today the meter burned out again, we don't have electricity and stupid Tshwane is not answering their phones, we don't hc electricity our meter was not replaced because of a shortage of stock, reference i got was 116/28 but now this query is closed without being resolved, as in typing this i am highly frustrated iv bn sitting on the phone for more than 1hour, my number is ***, can somebody please help,