Bad experience/ no customer service / doesn’t pay attention to details

Good day

I called tshwane customer service call center today early in the morning around 08:15-:08:50 and I spoke to a very rude agent by the name of alie ntelebofu, he is very rude and doesn’t want to listen to customer, I called for assistance because I am trying to book my license and it give me a error that it doesn’t identify my ID and I need to visit the nearest center, He went on explaining about the website how to navigate the website and it could be that I am on wrong website, I assured him natis website but he couldn’t listen to me, I give him a platform to explain further about the website, as I was still listening to him, he asked me rudely why I am not saying yes to show that I am listening because he is not there to teach people how use the website. I spoke to Rose senior manager and assistant me within few minutes because I needed to confirm is it because I have changed the surname but the rude alie and *********** agent didn’t listen, rose also tried to check with my ID and give her same error.

I didn’t appreciate the bad experience, *********** service at all because it wasted my time and airtime. He doesn’t have keen to listen to customers need and he doesn’t pay attention at all,I asked him to speak in his language because he didn’t understand my queries in English and I had to repeat in Sotho, still He did not understand, How could such kind of people employed to serve the country?