Bad customer service at the callcentre .

<p>It was friday morning... I was at work and needed the city council to help capture a payment I had made earlier - which they were not aware of. So I called the call centre number and after a while was put through into a que and asked to wait for a consultant. After waiting 25 minutes, the phone line was picked up but there was no consultant on the other end. I waited another 5 minutes trying to get someone to answer me back and eventually gave up. What made it bad was that you could hear the consultants speaking on the other end and tells you pretty much what they did. They take pick up the handset and put it down next to the phone. I phoned another 3 times but couldn't get through.</p>