BAD BAD SERVICE BY CITY OF TSHWANE

POOR SERVICE FROM City of Tshwane.I have logged a fault with City of Tshwane on Monday,29th April with Reference 464/29.I was told by Mpho that it is going to take more than 24hours just to reset my Prepaid box.I asked for the Supervisor who I was told her name is Baatseba, she refused to speak to me,and I left my number but she never called me back.What hurt me most is that I was told that the Technician was dispatched,now today the 30th April I was told to do it myself, which obviously is ridiculous because I couldnt have asked for help and sleep in the dark if I knew how. Its more than 20hours as I write, no service provided after numerous escalations. All my food in the fridge is now OFF. Today is another story that it has been escalated to another department. I am not happy at all,and when you call you hold for 3minutes after that they drop the phone