Bad attitude and incompetence staff

I am appalled at the lack of customer service one gets when dealing with City of Tshwane employees. I got home to find that my lights were disconnected, I then headed to their offices and I was told that my lights would be restored as the fault was on their side. the guy that does the disconnection was meant to disconnect my neighbour but ended disconnecting my place. after a couple of hours I call the call centre because the lights were not back, I requested to speak to the Supervisor, that's when Ms Betty Nkosi picked up the phone and told me that there is nothing that she can do other than report that my meter is faulty. I then asked her why she is saying my meter is faulty because I came to their office ealier and I was told that there had been a mistake on their part, what got me upset is that here is an acting supervisor who is meant to assist me however she is finding way not to assist me. she then put me on hold for a long time hoping I would hang up and the line was dead for a while eventually when she came back she was mumbling and apologising for putting on hold for a long time. I want to know why your calls are recorded, does city of Tshwane have quality in place