Anybody home??!!

I've reported my complaint on 3 September and again on 7 September on City of Tshwane's official website. The last municipal statement I've received via mail and on the website, is dated 17 July 2015 and nothing thereafter. Since I am a law abiding citizen, I've paid an estimated amount into this account. However, if I didn't do it, Tshwane would have certainly cut my electricity by now!! Why is the demand for service/payment delivery so one-sided??