Accounts Unable to Transfer Funds

I have been trying now for 3 month to transfer funds allocated to the incorrect municipality account. Each time the call centre consultant lets me know that the query is there but the accounts department has not yet allocated the funds to the correct account. I have submitted my proof of payment 3 times now without any feedback or rectification of the accounts. My water and lights account is in arrears because of this issue and nobody seems competent enough to make a simple transfer.