5 Days without electricity in the capital city of South Africa

A whole neighborhood, Kilner-park is without electricity since Sunday. Everyone in the street and complex has reported it, but nobody gets notified of what is happening or when it might get repaired? What kind of service is this? This municipality is useless to say the least. No trust that anything gets done. I reported an outage, 594 but also no one is updating me on if the issue is being attended to. WHERE IS THE MAYOR, WHERE IS THE COUNCILOR? ON HOLIDAY? HAVING LUNCH WITH TAX PAYERS MONEY? I'LL REMEMBER WHEN IT'S ELECTION TIME WHAT THIS GOVERNMENT DOES NOT DO FOR RATES AND TAXES PAYING CITIZENS.