2 Years and counting for a prepaid meter

on 24-02-2017 I app**** for, and paid for in full, a prepaid electricity meter at the city of tshwane offices in centurion. It has been over 2 years and the meter has not been installed, nor have I been able to contact anyone for an update. I've been given 4 different numbers which don't ever get answered (I've tried many times over the course of the last year); and nobody responds to mails sent to customercare email address.