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I would like to take this time to let everyone know the level of disappointment you will face if you deal with Johannesburg water. First of all the call center agents try there best to not help at all and all they say is that its escalated the manager is always busy according to an Agent by the name of lebuyo I haven't had water for 15 Days now and they advised it was cut due to unmet payments I have all the proof I have paid my bill up to date and also why wasnt I advised my account is not up to date all calls are recorded and I logged a query last week Thursday and according to there system it was only done today I am still without water to this point and now after 15 days I am advised that I need to wait 72 more hours I have a granny aged 70 who recently got Opertaed on who does not have excess to water to sustain a normal daily routine for Cleanliness I have an epilptic mother of 58 years old who has to wait for me who is her son to fill buckets so she can use the toilet this has gone on for 15 days now we are getting nowhere this company there employees and staff members are absolutely useless to a level you cannot believe they are a disgrace to the joburg community an absolute joke to there society and there attitude toward customer service is similar to that of a five year old if not worst... thanks for the awesome service @Joburg water