Based on recent customer reviews, City Of Johannesburg Municipality is described by residents as a municipality where billing accuracy, fault repair and basic contactability have broken down. A recurring theme is estimated billing on disconnected or prepaid meters, unpaid refunds, and multi day water and electricity outages. Isolated praise for named branch and call centre staff stands in sharp contrast to the dominant experience of unanswered phones and ignored emails.
Top Strengths:
- •Service Delivery & Staff Conduct: Service Delivery & Staff Conduct (1.7) is the least weak theme because individual officials earn genuine praise. Residents name Ruben at Boysens, Jabu Dhlamini at Randburg and the Region C Roodepoort centre as clean, courteous and efficient exceptions.
TrustIndex
1.9
NPS Score
-94
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About City Of Johannesburg Municipality
What do customers say about City Of Johannesburg Municipality?
Based on recent customer reviews, City Of Johannesburg Municipality is described by residents as a municipality where billing accuracy, fault repair and basic contactability have broken down. A recurring theme is estimated billing on disconnected or prepaid meters, unpaid refunds, and multi day water and electricity outages. Isolated praise for named branch and call centre staff stands in sharp contrast to the dominant experience of unanswered phones and ignored emails.
What is City Of Johannesburg Municipality's biggest strength?
City Of Johannesburg Municipality's biggest strength, according to Hellopeter's AI analysis, is Service Delivery & Staff Conduct. Service Delivery & Staff Conduct (1.7) is the least weak theme because individual officials earn genuine praise. Residents name Ruben at Boysens, Jabu Dhlamini at Randburg and the Region C Roodepoort centre as clean, courteous and efficient exceptions.
What are the most common complaints about City Of Johannesburg Municipality?
The most common complaint about City Of Johannesburg Municipality, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.1) is described as near total failure. Mainlines and depot numbers ring unanswered, agents hang up after long holds, and emails to Revenue departments, Joburg Connect and the Ombudsman go unacknowledged for months.
Is City Of Johannesburg Municipality trustworthy?
City Of Johannesburg Municipality has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 80 reviews in the last 12 months. Hellopeter has tracked City Of Johannesburg Municipality across 1,388 total reviews. How is the TrustIndex calculated? →
Recent reviews (80)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2012
Really shocking and worrying
I have a municipal drain in my yard. It was blocked and i logged a call to have it unblocked because it was spilling human feces into my yard. The ref num: ***. They came out to resolve the blockage and advised that they will call out another team to come clean out the feces once it has dried in about 2 days. 2 days later i called and the call was closed. I called again and they didn't want to escalate to get the team out to clean up. The call centre kept on answering calls and not speaking, i waited over 10 to 25 minutes to speak to someone and they would tell me to hold yhey will escalate and drop the call. I decided to log another call and this is already 7 days after the drain was unblocked. The ref num: *** logged just for a clean up crew, as we have old people living on the property and they arent able to even open their windows in this blazing 31°C weather. The team that was sent out to clean up, came with 4 people of which 2 of them came in, looked around and told us they dont have bags, they will fetch them and return.................never to return. It had me back trying to escalate the called call and all i got was people telling to hold while they escalate, but it delt like they were having me hold so no other calls would come through to them. These periods of holding was longer then 15 minutes. I am really worried that we have people that is sent out to do a job and if they dont feel like doing it they can just leave and there is no repercussions to follow. We are heading in the wrong direction, it is feeling like this country is falling apart.
1 reviews | Active since Jan 2012
Really shocking and worrying
I have a municipal drain in my yard. It was blocked and i logged a call to have it unblocked because it was spilling human feces into my yard. The ref num: ***. They came out to resolve the blockage and advised that they will call out another team to come clean out the feces once it has dried in about 2 days. 2 days later i called and the call was closed. I called again and they didn't want to escalate to get the team out to clean up. The call centre kept on answering calls and not speaking, i waited over 10 to 25 minutes to speak to someone and they would tell me to hold yhey will escalate and drop the call. I decided to log another call and this is already 7 days after the drain was unblocked. The ref num: *** logged just for a clean up crew, as we have old people living on the property and they arent able to even open their windows in this blazing 31°C weather. The team that was sent out to clean up, came with 4 people of which 2 of them came in, looked around and told us they dont have bags, they will fetch them and return.................never to return. It had me back trying to escalate the called call and all i got was people telling to hold while they escalate, but it delt like they were having me hold so no other calls would come through to them. These periods of holding was longer then 15 minutes. I am really worried that we have people that is sent out to do a job and if they dont feel like doing it they can just leave and there is no repercussions to follow. We are heading in the wrong direction, it is feeling like this country is falling apart.
1 reviews | Active since Sept 2018
Can I please get help on the problem because I can't be sitting with the problem and continue to pay
On the 2nd July 2026, after receiving a High Bill, I callled 2 Plumbers Moday & Friday who both found that there's nothing wrong in my Premise. I then decided to go to Hamberg Water Depot where I logged a fault with a lady called Salamina, she sent Technicians who came late at night and they didn't even bother to call and explained to me what they found. The problem continued and I then logged in a fault using the *** & they came and did nothing. I then went back to them & Livuyani logged a fault again for me. Technicians came and i explained to them my experience, they told me that they will do the test in the morning because it was already late. They never came until i decide to log another fault which they sent a very rude Technician with his Team & he didn't even listen to what i had to say & just left. Water is leaking even if the meter is closed because I did the test over night & checked in the morning. I have been logging fault with them but to no avail. I really need this to be sorted out and need some help.
1 reviews | Active since Sept 2018
Can I please get help on the problem because I can't be sitting with the problem and continue to pay
On the 2nd July 2026, after receiving a High Bill, I callled 2 Plumbers Moday & Friday who both found that there's nothing wrong in my Premise. I then decided to go to Hamberg Water Depot where I logged a fault with a lady called Salamina, she sent Technicians who came late at night and they didn't even bother to call and explained to me what they found. The problem continued and I then logged in a fault using the *** & they came and did nothing. I then went back to them & Livuyani logged a fault again for me. Technicians came and i explained to them my experience, they told me that they will do the test in the morning because it was already late. They never came until i decide to log another fault which they sent a very rude Technician with his Team & he didn't even listen to what i had to say & just left. Water is leaking even if the meter is closed because I did the test over night & checked in the morning. I have been logging fault with them but to no avail. I really need this to be sorted out and need some help.
1 reviews | Active since Jan 2020
Pay back the amount due to the customer
No amount of star will qualify the level of incompetency and lies that the accounting department has. They are quick to call customers if and when the account is outstanding. They are not accountable to the refunds due to their customers, they have empty promises or should I say they lie. I am waiting for my refund and promised have been made without any positive outcome.
1 reviews | Active since Jan 2020
Pay back the amount due to the customer
No amount of star will qualify the level of incompetency and lies that the accounting department has. They are quick to call customers if and when the account is outstanding. They are not accountable to the refunds due to their customers, they have empty promises or should I say they lie. I am waiting for my refund and promised have been made without any positive outcome.
1 reviews | Active since May 2023
Poor qaulified workers
We are out of power since 27/09/26 at 14h30. No real updates are given to the residents. Not even the mayor comments on this lack of sufficiency.. We are still out of power. All our foodstuffs is goiing to get spoiled
1 reviews | Active since May 2023
Poor qaulified workers
We are out of power since 27/09/26 at 14h30. No real updates are given to the residents. Not even the mayor comments on this lack of sufficiency.. We are still out of power. All our foodstuffs is goiing to get spoiled
1 reviews | Active since Sept 2026
We haven't had lights since Saturday ive called i haven't gotten any feedback when I call they pu...
We haven't had lights since Saturday ive called i haven't gotten any feedback when I call they put me on hold of 30mins
1 reviews | Active since Feb 2020
PROMPT SERVICE
On the 10 Sept 2026 I called 112 for assistance with regards to an urgent need to a Ambulance JHB. I was then transferred to the center and the lady took all the details, thinking that because the address is in Eldorado Park they will just say they dispatching them and never arrived. I was then given a ref no:101624. A few minutes later I received a call to inform me that the Ambulance is on their way and their Reg is A0191 which is visible on the ambulance, is was stunned. It took the about one and half hours between me calling and them arriving. My brother was then taken to Baragwaneth Hospital because he was having seagoers. I just want to thank the dispatch operator and the ambulance staff who assist so promptly. Very grateful and keep up the good JOB WEE NEED MORE DEDICATED PEOPLE LIKE YOURSELFS.
1 reviews | Active since Feb 2020
PROMPT SERVICE
On the 10 Sept 2026 I called 112 for assistance with regards to an urgent need to a Ambulance JHB. I was then transferred to the center and the lady took all the details, thinking that because the address is in Eldorado Park they will just say they dispatching them and never arrived. I was then given a ref no:101624. A few minutes later I received a call to inform me that the Ambulance is on their way and their Reg is A0191 which is visible on the ambulance, is was stunned. It took the about one and half hours between me calling and them arriving. My brother was then taken to Baragwaneth Hospital because he was having seagoers. I just want to thank the dispatch operator and the ambulance staff who assist so promptly. Very grateful and keep up the good JOB WEE NEED MORE DEDICATED PEOPLE LIKE YOURSELFS.
1 reviews | Active since Mar 2024
Worst municipality
Worst municipality run by cadres of anc.There is always power outages,*******ion,filth and very unsafe.Business an residents are affected very badly and not sure why there's always tourists around the city that is very unsafe and filthy🤢🤢🤢
1 reviews | Active since Mar 2024
Worst municipality
Worst municipality run by cadres of anc.There is always power outages,*******ion,filth and very unsafe.Business an residents are affected very badly and not sure why there's always tourists around the city that is very unsafe and filthy🤢🤢🤢
1 reviews | Active since Jul 2011
Ciry of joburg /eskom - can fix power issues - 5 days and counting
Power in Helderkruin view has been off for 5 days Most residents log calls - then the just close the tickets or send a reply issue resolved How can a business not solve the probelm when the actual area state continiuously that the power is off - this is unacceptable - they claim they do not have enough manpower, the situation is dangerous - shocking they hide behind messages rather than sorting and walking the mile for customers who is paying their bills every month
1 reviews | Active since Jul 2011
Ciry of joburg /eskom - can fix power issues - 5 days and counting
Power in Helderkruin view has been off for 5 days Most residents log calls - then the just close the tickets or send a reply issue resolved How can a business not solve the probelm when the actual area state continiuously that the power is off - this is unacceptable - they claim they do not have enough manpower, the situation is dangerous - shocking they hide behind messages rather than sorting and walking the mile for customers who is paying their bills every month